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1,00,000 to 3,00,000


1 to 3 years


IT-Software/Software Services

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IT Software - Other

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Job Description

Company : Visual BI

Employment Position : Product Support Associate

Occupation Area : Chennai, Tamilnadu

Qualification Criteria : Any Graduate

Depiction : As an Item Bolster Relate at Visual BI, you'll assume a complete part in affecting client's understanding by encouraging selection and use of Visual BI items. You'll collaborate with clients and help them with exercises including however not constrained to item showings, establishment, design, authorizing, prerequisites approval, plausibility study, and more through messages, telephones or web-gatherings. You'll monitor tickets and prioritization through our item bolster stage.

Obligations and Undertakings/Fundamental Capacities :
1.Recognize, track and organize client request, oversee telephone/email cooperations, and handle client demands for help.
2.Offer help as per SLAs
3.Work with item administration and building group to drive investigating, comprehend underlying driver, and impart nature of examination and status to customers
4.Precisely process and record all client associations and status in the emotionally supportive network
5Development and make planned call backs to clients when required
6.Remain current with refreshes on item guide, components, discharges and fixes
7.Guarantee that Visual BI conveys on SLAs and any reaction or determination times focused on client
8.Apply due thought and judgment in raising need things

Aptitude and Learning Capabilities :
1. Appropriate eMail and telephone behavior
2.Capacity to verbalize musings in a reasonable, compact and expert way, both in discourse and composing
3.Information of pertinent programming PC applications and hardware.
4. Information of client benefit standards and practices.
5.Powerful listening skil

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Job Posted By


rajeev nagar, , Vidisha

Posted On: 24-08-2017 18:36:36

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