Opening For Quality Analyst

Open Campus

1 to 2 years

Delhi

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Salary

100000 to 300000

Experience

1 to 2 years

Industry

BPO/ITES

Functional Area

ITES / BPO / KPO / Customer Service / Operations

Key Skills

No of Positions

7

Job Locations

Delhi

Reference No./Job Code


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Job Description


Company: Bird Information System

Set of working responsibilities
* Tune into the calls taken by the Officials and break down the same.
* To set Quality principles for Approaching/Active calls.
* To give Input and illuminate the operator about his/her Regions of
* Enhancements and approaches to move forward.
* Acquire important changes to the procedure.
* Lead Call Alignments.
* Raise to Operations for any basic issues on the floor or with the execution of any operator.
* Deal with the right conduct of the operators with the clients on calls.
* To characterize Preparing prerequisites and direct refresher preparing.
* To grant Quality preparing to new joiners.

* To direct day by day Instructions sessions keeping in mind the end goal to enhance the General Call Quality and Client encounter.
Look after Every day, Week by week and Month to month Quality Reports and Introductions for Survey and Execution investigation.

Walk-In Date: 23rd Sept to 26th Sept 2017

Timings: 10Am

Walk-In Venue: Bird Information System Pvt Ltd.
Plot Number 422
Udyog Vihar Phase 3
Contact Person:- HR RK( 8471067258)
Nearest Metro Station Sikandarpur


Job Posted By


opencampus

rajeev nagar, , Vidisha

Posted On: 9/23/2017 12:52:06 AM